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1 Qraftie Services
1.1 The Qraftie Services provide a venue for users to buy and sell items and/or services, and to interact with each other.
1.2 Qraftie is not the seller, supplier or reseller of the items and services on the Platform.
1.3 Qraftie does not pre-screen or perform background check on a user, the content provided by a user or the item(s) or services listed for sale on the Platform.
1.4 Qraftie is not directly involved with any transactions or associated agreements made between users/parties who engage in the buying and/or selling of items/services on the Platform, notwithstanding that the Platform may be used to assist in placing orders and/or payment processing for such orders.
1.5 Qraftie has no control over, and you agree that Qraftie is not responsible or liable for the quality, safety or legality of the items/services listed on the Platform, the truth or accuracy of the listings and any content posted by a user on the Platform, the ability of sellers to sell items/services or the ability of buyers to pay for items/services or the true identity, nationality and age of a user.
1.5 The users are themselves responsible for their actions on the Platform and they should estimate the reliability of other users before dealing with them.
1.6 Qraftie can under no circumstances be liable for any damages or any loss that is caused to a user or third party in relation to the content, items or services provided by any user, notwithstanding that such content, items or services are promoted through the Platform or Qraftie Services.
1.7 Qraftie reserves the right to review, restrict, suspend or terminate a user's account at anytime without explanation or notice.
1.8 Qraftie reserves the right to remove content which is deemed to be inappropriate, damaging, harmful or illegal.
1.9 The transaction between buyer and seller shall be considered a legally binding contract between those two parties. Qraftie shall not be held liable, nor will Qraftie be required to mediate or adjudicate the transaction or any resulting conflict between such the two parties.
2 Use of the Site
2.1 You must be at least 18 years of age to access the Platform and/use Qraftie Services.
2.2 You must not transmit any worms or viruses or any code of a destructive nature.
2.4 You agree that you will not violate any laws in connection with your use of the Platform or any Qraftie Services. This includes any local and international laws that may apply to you. It is a user's responsibility to obtain any permits or licenses that its product(s) or services and/or business requires; a user may not sell anything that violates the law, and a user may not engage in fraud (including false claims or infringement notices), theft, anti-competitive conduct, threatening conduct, or any other unlawful acts or crimes against Qraftie, any Qraftie user, or a third party.
2.5 You may not use any Qraftie Services or register a new account on the Platform if your account has ever been suspended or removed by Qraftie.
2.6 The seller is responsible for the safe delivery of the sale item(s) and services.
2.7 The buyer will be responsible for paying for items and services purchased, in accordance with the policies and terms and conditions set forth by the seller.
2.8 Buyers and sellers are responsible for all communication, specification or customization requests and communication.
2.9 The seller of an item or items must guarantee the condition of the item, and may not misrepresent the item or services to be sold in any way.
2.10 Users are prohibited from sharing accounts, or using another user's account without permission.
2.11 Users are responsible for keeping their account login details and password secure.
3 General Conditions
3.1 We reserve the right to refuse service to anyone for any reason at any time.
3.2 You understand that your content may be transferred unencrypted and involve
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
3.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Platform, Qraftie Service, use of the Qraftie Service, or access to the Qraftie Service or any contact on the website through which the service is provided, without express written permission by us.
4 Rights of Content
5 The Removal of a User
5.1 Qraftie has the right to remove any users from the Platform and to terminate their right of use of the Qraftie Service without any specific reason, without any prior notice and without being liable for compensation.
6 Accuracy, Completeness and Timeliness of Information
6.1 We are not responsible if information made available on this Platform is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
6.2 The Platform may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Platform at any time, but we have no obligation to update any information on our Platform. You agree that it is your responsibility to monitor changes to our site.
6.3 We might feature our users' products and/or our users on our blog, through other initiatives, and/or via third parties channels. We are not responsible if information made available on these channels is not accurate, complete or current. The material on these channels is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
7.1 Prices for our products and services are subject to change without notice.
7.2 We reserve the right at any time to modify or discontinue the Qraftie Service (or any part or content thereof) without notice at any time.
7.3 We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Qraftie Service.
8 Accuracy of Billing and Account Information
8.1 We reserve the right to refuse any order you place through the Platform. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same user account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by email you have provided on your account page.
8.2 You agree to provide current, complete and accurate purchase and account information for all purchases made through our Platform. You agree to promptly update your account information, including your email address.
9.1 Purchases for products and/or services you make with users may only be paid for using the payment methods we make available from time to time.
9.2 We may use a third party payment processor, PayPal, to process payment for a transaction on the Platform and Qraftie Services. In connection with the processing of such payments, we do not retain any financial information such as payment card numbers. Rather, all such information is provided directly to our third party processor, Stripe. Your use of such payment processing is subject to the User Agreement for PayPal Services and this agreement may be modified by PayPal at any time.
9.3 We may change or add other payment processing services at any time which may subject to additional terms or conditions.
10 Fees and Taxes
10.1 You are responsible for any payment of fees, expenses, and other amounts related to an order transaction and use of Qraftie Services (“Fees”). Qraftie receives Fees from you for use of Qraftie services and you are required to pay fees for purchasing an item from a seller on the Platform.
10.2 You are solely responsible for payment of all taxes, penalties, and other costs imposed by any taxing authority, government agency, regulatory or any authorities through regulation related to listing, selling or purchasing items on the Platform or via any Qraftie Services including any sales or occupancy tax, indirect taxes such as valued added tax (VAT) or goods and services tax (GST), and other taxes imposed by regulation and law. Unless required by applicable law, Qraftie will not calculate, track or pay taxes or submit tax reporting on your behalf. If any authority requests us to pay such taxes on your behalf, you are immediately liable to us for such taxes and will reimburse or pay Qraftie for such taxes upon demand.
10.3 Qraftie does not provide you with any advices or guidance of any kind or nature regarding taxes and that you should consult with your tax advisor for any required advice or guidance regarding taxes. Buyers and sellers should communicate clearly on tax responsibilities where necessary before making an order transaction on the Platform.
10.5 Please review the individually listed cancellation policy on each listing prior to purchasing an item. You should contact the seller through the Platform before purchasing if you don’t understand the Fees and taxes listed or their cancellation policy that will be applicable.
10.6 We may change the fees and charges in effect, or add new fees and charges from time to time at our sole discretion, but we will give you advance notice of these changes.
10.7 The user selling items or services is responsible for any applicable dispute and chargeback fees (including without limitation those of third parties, e.g. card company).
12 Optional Tools
12.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
12.2 You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional tools.
12.3 Any use by you of optional tools offered through the Platform is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
13 Third-Party Links
13.1 Certain content, products and services made available via the platform or the Qraftie Service may include content, products and services from third-parties.
13.2 Third-party links on this Platform may direct you to third-party materials or websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
13.3 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
14 User Comments, Feedback and Other Submissions
14.1 If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, comments), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation
(a) to maintain any comments in confidence;
(b) to pay compensation for any comments; or
(c) to respond to any comments.
14.3 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation or use of the Qraftie Service or the Platform. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
15 Communicate with Other Users
15.1 You may communicate with other users on the Platform without disclosing sensitive personal contact information. You may use the Platform to communicate with others on listing related enquiries only. Please use your own sensible judgment when you provide information to other users. Qraftie is not responsible for and is not liable for any damage or losses to you resulting from sharing personal or sensitive information with other users, or communicating or engaging with users outside of the Platform.
16 Personal Information
17 Errors, Inaccuracies and Omissions
17.1 Occasionally there may be information on our Platform or in the Qraftie Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Qraftie Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
18 Prohibited Uses
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses, malware or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Platform, Qraftie Service or of any related website, other websites, or the Internet;
18.2 We reserve the right to terminate your use of the Platform, Qraftie Service or any related website for violating any of the prohibited uses.
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Platform, Qraftie Service or any related website, other websites, or the Internet.
19 Disclaimer of Warranties; Limitation of Liability
19.1 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
19.2 We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
19.3 You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
19.4 You expressly agree that your use of, or inability to use, the Platform and/or Qraftie Services is at your sole risk. The Qraftie Services and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
19.5 In no case shall Qraftie, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential, incidental or other damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
22.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
23 Entire Agreement
24 Governing Law and Jurisdiction
25 Return and Exchange
25.1 Please read and accept the return or exchange policy stated on each listing by the seller before you place an order.
26 Cancellation and Refund
26.1 All sales are final. You agree and accept that under no circumstances will we accept cancellation of order or refund.
26.2 If seller and buyer mutually agree on a cancellation or refund on a transaction, the refund should be made to whatever payment method that the payer initially used to make the payment.
26.3 All fees pay to Qraftie are non-refundable.
27 Disputes with Other Users
27.1 If you find yourself in a dispute with another Qraftie user or a third party, we encourage you to contact the other party and try to resolve the dispute amicably.
27.2 We will not make judgments regarding legal issues or claims.
27.3 We have no obligation to resolve any disputes.
27.4 You release Qraftie from any claims, demands, damages and lost arising out of disputes with other users or parties.
28 Community Guidelines
28.1 Please read and follow our Community Guidelines (if any) whenever you use our Platform and Qraftie Services and for communicating with other users. Please contact us if you believe that a user is violating the Community Guidelines. Qraftie shall have no duty to monitor users’ compliance with the Community Guidelines and shall have no liability for any user’s violation of the Community Guidelines.
29 Contact us
29.1 Please contact us at email@example.com if you have any questions.
This policy sets out:
(1) the information we collect about you when you visit our website, use our products or services, or otherwise interact with us;
(2) how we use, share, store, and secure the information; and
(3) how you may access and control the information.
In this policy, “Qraftie” ("us", "we", or "our") refers to Applique Venus Limited, “Platform” means our website at qraftie.com and “personal information” refers to any data, information, or combination of data and information that is provided by you to us, or through your use of our products or services, that relates to an identifiable individual.
By visiting our Platform and/or using our services, you accept and consent to the practices set out below.
1 What information we collect about you
1.1 We collect the following types of information about you:
(a) account, profile and payment information that you provide when you register for an account, sign up and set up payment for our products or services, for example
(i) Personal details: Name, email address, phone number, date of birth, street address
(ii) Account details: username, password (stored in encrypted format)
(iii) The description text that the user may write about him/herself
(iv) The offers and requests the user has posted to the service
(v) The given and received feedback and badges
(vi) Statistical data about service usage, e.g. number times the user has logged in
(vii) Your identification
(b) information you provide through support channels, for example when you report a problem to us or interact with our support team, including any contact information, documentation, or screenshots (collectively, “Support Data”);
(c) content you provide through use of our products or services, for example comment, reviews, chat, listing content (collectively, “User Content”);
(d) communication, marketing, and other preferences that you set when you set up your account or profile, or when you participate in a survey or a questionnaire that we send you (collectively, “Preference Data”);
(e) details of any transactions, purchases, or orders that you've made with us (collectively, “Transaction Data”);
(f) information about your device or connection, for example your internet protocol (IP) address, log-in data, browser type and version, time-zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our products or services” and information we collect through cookies and other data collection technologies (please read our Cookies Policy for details) (collectively, “Technical Data”); and
(g) Information about your use of or visit to our Platform, for example your clickstream to, through, and from our Platform, products you viewed, used, or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods to browse away from the page” (collectively, “Usage Data”).
1.2 We collect the above information when you provide it to us or when you use or visit our Platform. We may also receive information about you from other sources, including:
(a) our personnel, agents, advisors, consultants, and contractors based in or outside of Hong Kong in connection with our operations or services, for example our staff engaged in the fulfilment of your order, processing of your payment, and provision of support services;
(b) other users of our products or services, for example reviews of listings posted by users;
(c) other services linked to your account, for example if you register or log in your account using your Facebook credentials, we receive your name and email address to authenticate you, as permitted by your Facebook profile settings;
(d) our business partners and service providers based in Hong Kong and Finland who provide technical, platform, payment, delivery services, advertising networks, analytics, market research, and search information services.
1.3 We do not collect sensitive data or special category data about you. This includes details about your race, ethnic origin, politics, religion, trade union membership, genetics, biometrics, health, or sexual orientation.
2 How we use information we collect
2.1 We only use your personal information where the law allows us to. We use your personal information only where:
(a) we need to perform the contract we have entered into (or are about to enter into) with you, including to operate our products or services, to provide customer support and personalised features, and to protect the safety and security of our Platform;
(b) it satisfies a legitimate interest which is not overridden by your fundamental rights or data protection interests, for example for research and development, and in order to protect our legal rights and interests
(c) you've given us consent to do so for a specific purpose, for example we may send you direct marketing materials or publish your information as part of our testimonials or customer stories to promote our products or services with your permission; or
(d) we need to comply with a legal or regulatory obligation.
2.2 If you have given us consent to use your personal information for a specific purpose, you have the right to withdraw your consent any time by contacting us (please refer to the Contact Us section below for contact information), but please note this will not affect any use of your information that has already taken place.
2.3 We do not share your personal information with any company outside our group for marketing purpose, unless with your express specific consent to do so.
2.4 We intend to use your personal data in direct marketing (i.e. offering or advertising products or services by sending the relevant information directly to you). We require your consent specifically for this purpose and you may opt out any time. For the purpose of this clause:
(a) the personal data that may be used in direct marketing are those that you provide to us or we collect from you;
(b) the type of services or products that may be offered or advertised will be our platform, products or services, seminars, conferences, marketplace, workshop or events, and those of our affiliates or business partners who support or assist in providing Qraftie services;(c) require us to correct any inaccuracy or error in any personal information we holdabout you;
(d) the relevant information may be sent to you through our platform or social media channel, by email, by in-app message or by phone call ;
(d) you may opt out any time by emailing us at firstname.lastname@example.org. We will cease to send you marketing information without charge.
2.5 Some personal information are visible on the profile page of the user, but those details are voluntary (except name).
3 How we share information we collect
3.1 We share information with third parties that help us operate, provide, support, improve, and market our platform, products and services, for example third-party service providers who provide platform and application development, data storage and backup, infrastructure, billing, payment processing, customer support, business analytics, and other services.
3.2 Third-party service providers have access to your personal information only for the purpose of performing their services and in compliance with applicable laws and regulations.
3.3 If we are acquired by a third party as a result of a merger, acquisition, or business transfer, your personal information may be disclosed and/or transferred to a third party in connection with such transaction. We will notify you if such transaction takes place and inform you of any choices you may have regarding your information.
3.4 We may share personal information on aggregated or de-identified basis with third parties for research and analysis, profiling, and similar purposes to help us improve our platform, products and services.
3.5 If you use any third-party software in connection with our platform, products or services, for example any third-party software that our Platform integrates with, you might give the third-party software provider access to your account and information. Policies and procedures of third-party software providers are not controlled by us, and this policy does not cover how your information is collected or used by third-party software providers. We encourage you to review the privacy policies of third-party software providers before you use the third-party software.
3.6 Our Platform may contain links to third-party websites over which we have no control. If you follow a link to any of these websites or submit information to them, your information will be governed by their policies. We encourage you to review the privacy policies of third-party websites before you submit information to them.
3.7 We may share your information with government and law enforcement officials to comply with applicable laws or regulations, for example when we respond to claims, legal processes, law enforcement, or national security requests.
4 How we store and secure information we collect
4.1 We only retain personal information for so long as it is reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
4.2 Where we have given you (or where you have chosen) a password that enables you to access certain parts of the platform, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
4.3 Our platform provider use data hosting service providers based in North America to host the information we collect.
4.4 We have adopted the following measure to protect the security and integrity of your personal information:
(a) your account is password-protected, with the requirement that passwords must be at least 4 characters long
4.5 We have put in place procedures to deal with any suspected privacy breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
4.6 While we implement safeguards designed to protect your information, please note that no transmission of information on the Internet is completely secure. We cannot guarantee that your information, during transmission through the Internet or while stored on our systems or stored on our third-party systems or processed by us, is absolutely safe and secure. Any transmission is at your own risk.
5 How we transfer information internationally
5.1 Some of the countries in which our companies or service providers are located may not have the privacy and data protection laws that are equivalent to those in your country of residence.
6 Your rights
6.1 You have the right to:
(a) be informed of what we do with your personal information;
(b) request a copy of personal information we hold about you;
(d) request erasure of your personal information (note, however, that we may not always be able to comply with your request of erasure for record keeping purposes, for accounting purposes, to complete transactions, or to comply with our legal obligations);
(e) object to or restrict the processing by us of your personal information (including for marketing purposes);
(f) request to receive some of your personal information in a structured, commonly used, and machine readable format, and request that we transfer such information to another party; and
(g) withdraw your consent at any time where we are relying on consent to process your personal information (although this will not affect the lawfulness of any processing carried out before you withdraw your consent).
6.3 You may opt out of receiving marketing materials from us by updating your preferences within your account on our Platform, or by contacting us. Please note, however, that even if you opt out from receiving marketing materials from us, you will continue to receive notifications or information from us that are necessary for the use of our products or services.
6.4 As a security measure, we may need specific information from you to help us confirm your identity when processing your privacy requests or when you exercise your rights.
6.5 Any request under paragraph 6.1 will normally be addressed free of charge. However, we may charge a reasonable administration fee if your request is clearly unfounded, repetitive, or excessive.
6.6 We will respond to all legitimate requests within one (1) month. Occasionally, it may take us longer than a month if your request is particularly complex or if you have made a number of requests.
7 Third-party payment processor
8 Changes to this policy
8.1 We may amend this policy from time to time by posting the updated policy on our Platform. By continuing to use our Platform after the changes come into effect, you agree to be bound by the revised policy.
9 Policy towards children
9.1 Our products and services are not directed to individuals under 18. If you are under 18, do not use or provide any personal information on or through the platform or about yourself to us. We do not knowingly collect personal information from individuals under 18. If we become aware that an individual under 18 has provided us with personal information, we will take steps to delete such information. Contact us if you believe that we have mistakenly or unintentionally collected information from an individual under 18.
10 Contact us
10.1 Please contact us at email@example.com if you have any questions.
Last updated: 17 July 2019
We use both persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Site or a partner site that uses our services. Session cookies only last for as long as the session lasts (usually the current visit to a website or a browser session).
We use the following types of cookies:
(a) Strictly necessary cookies – these are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our website.
(b) Analytical/performance cookies – these allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are easily finding what they are looking for.
(c) Functionality cookies – these are used to recognise you when you return to our site.
(d) Targeting cookies – these cookies record your visit to our site, the pages you have visited, and the links you have followed.
You can block cookies by activating the setting on your browser that allows you to refuse the use of all or some cookies. However, if you do so, you may not be able to access all or parts of our site.
We may use third-party web services on our Site. The service providers that administer these services use technologies such as cookies (which are likely to be analytical/performance cookies or targeting cookies), web server logs and web beacons to help us analyse how visitors use our Site and make the information displayed on it more relevant to your interests. The information collected through these means (including IP addresses) is disclosed to these service providers. These analytics services may use the data collected to contextualise and personalise the marketing materials of their own advertising network.