Information about Qraftie

Privacy policy

PRIVACY POLICY

This policy sets out:  

(1)   the information we collect about you when you visit our website, use our products or services, or otherwise interact with us;  

(2)   how we use, share, store, and secure the information; and  

(3)   how you may access and control the information.  

In this policy, “Qraftie” ("us", "we", or "our") refers to Applique Venus Limited, “Platform” means our website at qraftie.com and “personal information” refers to any data, information, or combination of data and information that is provided by you to us, or through your use of our products or services, that relates to an identifiable individual.  


By visiting our Platform and/or using our services, you accept and consent to the practices set out below. 


1     What information we collect from you

1.1 We collect the following types of information about you: 

(a) account, profile and payment information that you provide when you register for an account, sign up and set up payment for our products or services, for example

(i) Personal details: Name, email address, phone number, date of birth, street address

(ii) Account details: username, password (stored in encrypted format)

(iii) The description text that the user may write about him/herself

(iv)  The offers and requests the user has posted to the service

(v) The given and received feedback and badges

(vi) Statistical data about service usage, e.g. number times the user has logged in

(vii) Your identification

(b)   information you provide through support channels, for example when you report a problem to us or interact with our support team, including but not limited to any contact information, documentation, or screenshots (collectively, “Support Data”);  

(c)   content and data you provide through use of our products or services including but not limited to comments, reviews, conversations, listing contents and anything you have input on the platform collectively, “User Content”);  

(d) communication, marketing, and other preferences that you set when you set up your account or profile, or when you participate in a survey or a questionnaire that we send you (collectively, “Preference Data”);  

(e)   details of any transactions, purchases, or orders that you've made with us (collectively, “Transaction Data”);  

(f)   information about your device or connection, for example your internet protocol (IP) address, log-in data, browser type and version, time-zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our products or services” and information we collect through cookies and other data collection technologies (please read our Cookies Policy for details) (collectively, “Technical Data”); and   

(g)   Information about your use of or visit to our Platform, for example your clickstream to, through, and from our Platform, products you viewed, used, or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods to browse away from the page” (collectively, “Usage Data”).

1.2 We collect the above information when you provide it to us or when you use or visit our Platform. We may also receive information about you from other sources, including:  

(a)   our personnel, agents, advisors, consultants, and contractors based in or outside of Hong Kong in connection with our operations or services, for example our staff engaged in the fulfilment of your order, processing of your payment, and provision of support services;  

(b)   other users of our products or services, for example reviews of listings posted by users;  

(c)   other services linked to your account, for example if you register or log in your account using your Facebook credentials, we receive your name and email address to authenticate you, as permitted by your Facebook profile settings;  

(d)   our business partners and service providers based in Hong Kong and Finland who provide technical, platform, payment, delivery services, advertising networks, analytics, market research, and search information services.  

1.3   We do not collect sensitive data or special category data about you. This includes details about your race, ethnic origin, politics, religion, trade union membership, genetics, biometrics, health, or sexual orientation.  

2 How we use information we collect

2.1 We only use your personal information where the law allows us to. We use your personal information only where:  

(a) we need to perform the contract we have entered into (or are about to enter into) with you, including to operate our products or services, to provide customer support and personalised features, and to protect the safety and security of our Platform;  

(b)   it satisfies a legitimate interest which is not overridden by your fundamental rights or data protection interests, for example for research and development, and in order to protect our legal rights and interests  

(c)   you've given us consent to do so for a specific purpose, for example we may send you direct marketing materials or publish your information as part of our testimonials or customer stories to promote our products or services with your permission; or  

(d)   we need to comply with a legal or regulatory obligation.  

2.2   If you have given us consent to use your personal information for a specific purpose, you have the right to withdraw your consent any time by contacting us (please refer to the Contact Us section below for contact information), but please note this will not affect any use of your information that has already taken place.  

2.3   We do not share your personal information with any company outside our group for marketing purpose, unless with your express specific consent to do so.

2.4 We intend to use your personal data in direct marketing (i.e. offering or advertising products or services by sending the relevant information directly to you). We require your consent specifically for this purpose and you may opt out any time. For the purpose of this clause:

(a)   the personal data that may be used in direct marketing are those that you provide to us or we collect from you;

(b)   the type of services or products that may be offered or advertised will be our platform, products or services, seminars, conferences, marketplace, workshop or events, and those of our affiliates or business partners who support or assist in providing Qraftie services;

(c)   require us to correct any inaccuracy or error in any personal information we hold  
about you;  

(d)   the relevant information may be sent to you through our platform or social media channel, by email, by in-app message or by phone call ;

(d) you may opt out any time by emailing us at support@qraftie.com. We will cease to send you marketing information without charge. 

2.5 Some personal information are visible on the profile page of the user, but those details are voluntary (except name). 

3 How we share information we collect  

3.1   We share information with third parties that help us operate, provide, support, improve, and market our platform, products and services, for example third-party service providers who provide platform and application development, data storage and backup, infrastructure, billing, payment processing, customer support, business analytics, and other services.  

3.2   Third-party service providers have access to your personal information only for the purpose of performing their services and in compliance with applicable laws and regulations.  

3.3   If we are acquired by a third party as a result of a merger, acquisition, or business transfer, your personal information may be disclosed and/or transferred to a third party in connection with such transaction. We will notify you if such transaction takes place and inform you of any choices you may have regarding your information.  

3.4   We may share personal information on aggregated or de-identified basis with third parties for research and analysis, profiling, and similar purposes to help us improve our platform, products and services.  

3.5   If you use any third-party software in connection with our platform, products or services, for example any third-party software that our Platform integrates with, you might give the third-party software provider access to your account and information. Policies and procedures of third-party software providers are not controlled by us, and this policy does not cover how your information is collected or used by third-party software providers. We encourage you to review the privacy policies of third-party software providers before you use the third-party software.  

3.6   Our Platform may contain links to third-party websites over which we have no control. If you follow a link to any of these websites or submit information to them, your information will be governed by their policies. We encourage you to review the privacy policies of third-party websites before you submit information to them.  

3.7   We may share your information with government and law enforcement officials to comply with applicable laws or regulations, for example when we respond to claims, legal processes, law enforcement, or national security requests.  

4 How we store and secure information we collect

4.1 We only retain personal information for so long as it is reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

4.2 Where we have given you (or where you have chosen) a password that enables you to access certain parts of the platform, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 

4.3   Our platform provider use data hosting service providers based in North America to host the information we collect.  

4.4   We have adopted the following measure to protect the security and integrity of your personal information:  

(a) your account is password-protected, with the requirement that passwords must be at least 4 characters long  

4.5   We have put in place procedures to deal with any suspected privacy breach and will notify you and any applicable regulator of a breach where we are legally required to do so.  

4.6   While we implement safeguards designed to protect your information, please note that no transmission of information on the Internet is completely secure. We cannot guarantee that your information, during transmission through the Internet or while stored on our systems or stored on our third-party systems or processed by us, is absolutely safe and secure. Any transmission is at your own risk.

5 How we transfer information internationally  

5.1   Some of the countries in which our companies or service providers are located may not have the privacy and data protection laws that are equivalent to those in your country of residence.  

6 Your rights  

6.1 You have the right to:  

(a)   be informed of what we do with your personal information;  

(b)   request a copy of personal information we hold about you;  

(d)   request erasure of your personal information (note, however, that we may not always be able to comply with your request of erasure for record keeping purposes, for accounting purposes, to complete transactions, or to comply with our legal obligations);  

(e)   object to or restrict the processing by us of your personal information (including for marketing purposes);  

(f)   request to receive some of your personal information in a structured, commonly used, and machine readable format, and request that we transfer such information to another party; and  

(g)   withdraw your consent at any time where we are relying on consent to process your personal information (although this will not affect the lawfulness of any processing carried out before you withdraw your consent).  

6.3   You may opt out of receiving marketing materials from us by updating your preferences within your account on our Platform, or by contacting us. Please note, however, that even if you opt out from receiving marketing materials from us, you will continue to receive notifications or information from us that are necessary for the use of our products or services.  

6.4   As a security measure, we may need specific information from you to help us confirm your identity when processing your privacy requests or when you exercise your rights.  

6.5   Any request under paragraph 6.1 will normally be addressed free of charge. However, we may charge a reasonable administration fee if your request is clearly unfounded, repetitive, or excessive.  

6.6   We will respond to all legitimate requests within one (1) month. Occasionally, it may take us longer than a month if your request is particularly complex or if you have made a number of requests. 

Third-party payment processor 

7.1 We use a third party payment processor, Stripe, to process payments on our platform. In connection with the processing of such payments, we do not retain any financial information such as payment card numbers. Rather, all such information is provided directly to our third party processor, Stripe, whose use of your personal information is governed by their privacy policy, which may be viewed at stripe.com/privacy

Your use of Payment Processing is conditioned upon your compliance with the Stripe Agreement and the Stripe Privacy Policy. We may change or add other payment processing services at any time upon notice to you, which may be subject to additional terms or conditions and privacy policy. 

7.2 We use a third party payment processor, PayPal, to process payments on our Platform and for our services. In connection with the processing of such payments, we do not retain any financial information such as payment card numbers. Rather, all such information is provided directly to our third party processor, PayPal, whose use of your personal information is governed by their privacy policy, which may be viewed at PayPal Privacy Statement

Your use of Payment Processing is conditioned upon your compliance with the PayPal User Agreement and the PayPal Privacy Policy. We may change or add other payment processing services at any time upon notice to you, which may be subject to additional terms or conditions and privacy policy. 

8 Changes to this policy  

8.1 We may amend this policy from time to time by posting the updated policy on our Platform. By continuing to use our Platform after the changes come into effect, you agree to be bound by the revised policy.  

9 Policy towards children  

9.1 Our products and services are not directed to individuals under 18. If you are under 18, do not use or provide any personal information on or through the platform or about yourself to us. We do not knowingly collect personal information from individuals under 18. If we become aware that an individual under 18 has provided us with personal information, we will take steps to delete such information. Contact us if you believe that we have mistakenly or unintentionally collected information from an individual under 18.  

10 Contact us  

10.1   Please contact us at support@qraftie.com if you have any questions.  


Last updated: 17 July 2019 


COOKIES POLICY  

Cookies are small text files that are placed on your device by a web server when you access our Platform. We use cookies to identify your access and monitor usage and web traffic on our Platform to customise and improve our products and services.  

We use both persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Site or a partner site that uses our services. Session cookies only last for as long as the session lasts (usually the current visit to a website or a browser session).  

We use the following types of cookies:  

(a) Strictly necessary cookies – these are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our website.  

(b) Analytical/performance cookies – these allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are easily finding what they are looking for.  

(c) Functionality cookies – these are used to recognise you when you return to our site.  

(d) Targeting cookies – these cookies record your visit to our site, the pages you have visited, and the links you have followed.  

You can block cookies by activating the setting on your browser that allows you to refuse the use of all or some cookies. However, if you do so, you may not be able to access all or parts of our site.  


We may use third-party web services on our Site. The service providers that administer these services use technologies such as cookies (which are likely to be analytical/performance cookies or targeting cookies), web server logs and web beacons to help us analyse how visitors use our Site and make the information displayed on it more relevant to your interests. The information collected through these means (including IP addresses) is disclosed to these service providers. These analytics services may use the data collected to contextualise and personalise the marketing materials of their own advertising network.