Information about Qraftie

Terms of use

Qraftie terms of use 

Applique Venus Limited operates qraftie.com and trades as Qraftie. In this terms of use, "Qraftie" ("us", "we", or "our") refers to Applique Venus Limited, “Platform” means our website at qraftie.com (and any related sub-domains). The terms of use below apply to the use of the Platform. 

Please read these terms of use carefully before accessing or using thPlatform. By using the Platform, you agree to these terms of use including those additional terms and conditions and policies referenced herein and/or available by hyperlink in full. 

This terms of use apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. If you do not agree to this terms of use in full, do not access the Platform or use any services.  

Any services provided by Qraftie ("Qraftie Services") may only be used in accordance with these terms of use. Qraftie reserves the right to change these terms of use if required. It is your responsibility to check the terms of use page on the Platform periodically for changes. Your continued use of or access to the Platform following the posting of any changes to this terms of use constitutes acceptance of those changes. 

1 Qraftie Services 

1.1 The Qraftie Services provide a venue for users to buy and sell items and/or services, and to interact with each other

1.2 Qraftie is not the seller, supplier or reseller of the items and services on the Platform. 

1.3 Qraftie does not pre-screen or perform background check on a user, the content provided by a user or the item(s) or services listed for sale on the Platform. 

1.4 Qraftie is not directly involved with any transactions or associated agreements made between users/parties who engage in the buying and/or selling of items/services on the Platform, notwithstanding that the Platform may be used to assist in placing orders and/or payment processing for such orders. 

1.5 Qraftie has no control over, and you agree that Qraftie is not responsible or liable for the quality, safety or legality of the items/services listed on the Platform, the truth or accuracy of the listings and any content posted by a user on the Platform, the ability of sellers to sell items/services or the ability of buyers to pay for items/services or the true identity, nationality and age of a user. 

1.5 The users are themselves responsible for their actions on the Platform and they should estimate the reliability of other users before dealing with them. 

1.6 Qraftie can under no circumstances be liable for any damages or any loss that is caused to a user or third party in relation to the content, items or services provided by any user, notwithstanding that such content, items or services are promoted through the Platform or Qraftie Services. 

1.7 Qraftie reserves the right to review, restrict, suspend or terminate a user's account at anytime without explanation or notice. 

1.8 Qraftie reserves the right to remove content which is deemed to be inappropriate, damaging, harmful or illegal.

1.9 The transaction between buyer and seller shall be considered a legally binding contract between those two parties. Qraftie shall not be held liable, nor will Qraftie be required to mediate or adjudicate the transaction or any resulting conflict between such the two parties. 

Use of the Site 

2.1 You must be at least 18 years of age to access the Platform and/use Qraftie Services. 

2.2 You must not transmit any worms or viruses or any code of a destructive nature.

2.3 A breach or violation of any of this terms of use will result in an immediate termination of your use of Qraftie Services. 

2.4 You agree that you will not violate any laws in connection with your use of the Platform or any Qraftie Services. This includes any local and international laws that may apply to you. It is a user's responsibility to obtain any permits or licenses that its product(s) or services and/or business requires; a user may not sell anything that violates the law, and a user may not engage in fraud (including false claims or infringement notices), theft, anti-competitive conduct, threatening conduct, or any other unlawful acts or crimes against Qraftie, any Qraftie user, or a third party.

2.5 You may not use any Qraftie Services or register a new account on the Platform if your account has ever been suspended or removed by Qraftie. 

2.6 The seller is responsible for the safe delivery of the sale item(s) and services. 

2.7 The buyer will be responsible for paying for items and services purchased, in accordance with the policies and terms and conditions set forth by the seller. 

2.8 Buyers and sellers are responsible for all communication, specification or customization requests and communication. 

2.9 The seller of an item or items must guarantee the condition of the item, and may not misrepresent the item or services to be sold in any way. 

2.10 Users are prohibited from sharing accounts, or using another user's account without permission. 

2.11 Users are responsible for keeping their account login details and password secure. 

General Conditions

3.1 We reserve the right to refuse service to anyone for any reason at any time.

3.2 You understand that your content may be transferred unencrypted and involve 

(a) transmissions over various networks; and 

(b) changes to conform and adapt to technical requirements of connecting networks or devices. 

3.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Platform, Qraftie Service, use of the Qraftie Service, or access to the Qraftie Service or any contact on the website through which the service is provided, without express written permission by us.

3.4 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms of use.  

4 Rights of Content

4.1 The users themselves retain the right to all text, pictures and other content that they create in the service. The users allow Qraftie and others to utilize all text, pictures and other content that they create in the service in accordance with the nature of the Qraftie Service and Platform and furthermore allow Qraftie to file information and data and make changes that are necessary for the Qraftie service (including without limitation the right to add, edit and/or delete a user's profile and listing as well as, in accordance with Qraftie's Privacy Policy, promoting their profile/listing on other channels), however other rights are not transferred from the users, unless specifically otherwise agreed. The responsibility of the content lies with the user, who has produced it to the Platform. The user represents and warrants that it owns or otherwise controls all of the rights to the text, pictures and other content that it provides through the Platform. Qraftie has the right to remove any material when it deems it necessary. 

5 The Removal of a User

5.1 Qraftie has the right to remove any users from the Platform and to terminate their right of use of the Qraftie Service without any specific reason, without any prior notice and without being liable for compensation. 

6 Accuracy, Completeness and Timeliness of Information 

6.1 We are not responsible if information made available on this Platform is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

6.2 The Platform may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Platform at any time, but we have no obligation to update any information on our Platform. You agree that it is your responsibility to monitor changes to our site.

6.3 We might feature our users' products and/or our users on our blog, through other initiatives, and/or via third parties channels. We are not responsible if information made available on these channels is not accurate, complete or current. The material on these channels is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

7 Modifications to the Service and Prices 

7.1 Prices for our products and services are subject to change without notice.

7.2 We reserve the right at any time to modify or discontinue the Qraftie Service (or any part or content thereof) without notice at any time.

7.3 We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Qraftie Service.

8  Accuracy of Billing and Account Information 

8.1 We reserve the right to refuse any order you place through the Platform. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same user account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by email you have provided on your account page.

8.2 You agree to provide current, complete and accurate purchase and account information for all purchases made through our Platform. You agree to promptly update your account information, including your email address. 

9 Payment

9.1 Purchases for products and/or services you make with users may only be paid for using the payment methods we make available from time to time. 
9.2 We may use a third party payment processor, PayPal, to process payment for a transaction on the Platform and Qraftie Services. In connection with the processing of such payments, we do not retain any financial information such as payment card numbers. Rather, all such information is provided directly to our third party processor, PayPalYour use of such payment processing is subject to the User Agreement for PayPal Services and this agreement may be modified by PayPal at any time. 
9.3 We may change or add other payment processing services at any time which may subject to additional terms or conditions. 

10 Fees and Taxes

10.1 You are responsible for any payment of fees, expenses, and other amounts related to an order transaction and use of Qraftie Services (“Fees”). Qraftie receives Fees from you for use of Qraftie services and you are required to pay fees for purchasing an item from a seller on the Platform. 

10.2 You are solely responsible for payment of all taxes, penalties, and other costs imposed by any taxing authority, government agency, regulatory or any authorities through regulation related to listing, selling or purchasing items on the Platform or via any Qraftie Services including any sales or occupancy tax, indirect taxes such as valued added tax (VAT) or goods and services tax (GST), and other taxes imposed by regulation and law. Unless required by applicable law, Qraftie will not calculate, track or pay taxes or submit tax reporting on your behalf. If any authority requests us to pay such taxes on your behalf, you are immediately liable to us for such taxes and will reimburse or pay Qraftie for such taxes upon demand. 

10.3 Qraftie does not provide you with any advices or guidance of any kind or nature regarding taxes and that you should consult with your tax advisor for any required advice or guidance regarding taxes. Buyers and sellers should communicate clearly on tax responsibilities where necessary before making an order transaction on the Platform. 

10.4 You must fully pay any Fees or other costs you owe Qraftie under these terms of use on time. We may require you to pay any amounts in full in other payment methods if we are unable to receive payment through the Platform for any reason. You are responsible for any payment processing fees. 

10.5 Please review the individually listed cancellation policy on each listing prior to purchasing an item. You should contact the seller through the Platform before purchasing if you don’t understand the Fees and taxes listed or their cancellation policy that will be applicable. 

10.6 We may change the fees and charges in effect, or add new fees and charges from time to time at our sole discretion, but we will give you advance notice of these changes. 

10.7 The user selling items or services is responsible for any applicable dispute and chargeback fees (including without limitation those of third parties, e.g. card company). 

12 Optional Tools 

12.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

12.2 You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional tools.

12.3 Any use by you of optional tools offered through the Platform is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

12.4 We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to this terms of use.

13 Third-Party Links 

13.1 Certain content, products and services made available via the platform or the Qraftie Service may include content, products and services from third-parties.

13.2 Third-party links on this Platform may direct you to third-party materials or websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

13.3 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

14 User Comments, Feedback and Other Submissions 

14.1 If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, comments), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation 

(a) to maintain any comments in confidence; 

(b) to pay compensation for any comments; or 

(c) to respond to any comments.

14.2 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these terms of use.

14.3 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation or use of the Qraftie Service or the Platform. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

14.4 We may, but have no obligation to remove any contact information, personal information, external links or any other content that may be inappropriate on the platform in our sole discretion.

15 Communicate with Other Users

15.1 You may communicate with other users on the Platform without disclosing sensitive information and personal contact information. You may use the Platform to communicate with others on listing related enquiries only. Please use your own sensible judgment when you provide information to other users. Qraftie is not responsible for and is not liable for any damage or losses to you resulting from sharing personal or sensitive information with other users, or communicating or engaging with users outside of the Platform. 

15.2 Requesting or providing Email addresses, telephone numbers, social media usernames, external website or any other personal contact details to communicate outside of the platform is prohibited. 

15.3 Making offer to buy or sell outside of Qraftie is prohibited. 

16 Personal Information 

16.1 Your submission of personal information on our Platform is governed by our Privacy Policy. You can view our Privacy Policy at https://www.qraftie.com/infos/privacy

17 Errors, Inaccuracies and Omissions 

17.1 Occasionally there may be information on our Platform or in the Qraftie Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Qraftie Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

18 Prohibited Uses 

18.1 In addition to other prohibitions as set forth in the terms of use, you are prohibited from using the Platform or its content: 

(a) for any unlawful purpose; 

(b) to solicit others to perform or participate in any unlawful acts; 

(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; 

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; 

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; 

(f) to submit false or misleading information; 

(g) to upload or transmit viruses, malware or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Platform, Qraftie Service or of any related website, other websites, or the Internet; 

(h) to collect or track the personal information of others; 

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape; 

(j) for any obscene or immoral purpose; or 

(k) to interfere with or circumvent the security features of the Platform, Qraftie Service or any related website, other websites, or the Internet. 

(l) to request or provide personal contact to communicate with other users off the platform 

(k) to sell products and/or services that are not listed on Qraftie 

(l) to make offer to buy or sell outside of Qraftie 

18.2 We reserve the right to terminate your use of the Platform, Qraftie Service or any related website for violating any of the prohibited uses.

19 Disclaimer of Warranties; Limitation of Liability 

19.1 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

19.2 We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

19.3 You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

19.4 You expressly agree that your use of, or inability to use, the Platform and/or Qraftie Services is at your sole risk. The Qraftie Services and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

19.5 In no case shall Qraftie, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential, incidental or other damages, in such  jurisdictions, our liability shall be limited to the maximum extent permitted by law.

20 Indemnification 

20.1 You agree to indemnify, defend and hold harmless Qraftie and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of this terms of use or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

21 Severability 

21.1 In the event that any provision of this terms of use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from this terms of use, such determination shall not affect the validity and enforceability of any other remaining provisions.

22 Termination 

22.1 The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

22.2 This terms of use are effective unless and until terminated by either you or us. You may terminate these terms of use at any time by notifying us that you no longer wish to use our services, or when you cease using our Platform. 

22.3 If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these terms of use, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

23 Entire Agreement 

23.1 The failure of us to exercise or enforce any right or provision of these terms of use shall not constitute a waiver of such right or provision.

23.2 These terms of use and any policies or operating rules posted by us on this Platform or in respect to the Qraftie Service constitutes the entire agreement and understanding between you and us and govern your use of the Qraftie Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the terms of use).

23.3 Any ambiguities in the interpretation of these terms of use shall not be construed against the drafting party.

24 Governing Law and Jurisdiction 

24.1 These terms of use and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region and subject to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region. 

25 Return and Exchange 

25.1 Please read and accept the return or exchange policy stated on each listing by the seller before you place an order. 

26 Cancellation and Refund 

26.1 All sales are final. You agree and accept that under no circumstances will we accept cancellation of order or refund. 

26.2 If seller and buyer mutually agree on a cancellation or refund on a transaction, the refund should be made to whatever payment method that the payer initially used to make the payment. 

26.3 All fees pay to Qraftie are non-refundable. 

27 Disputes with Other Users

27.1 If you find yourself in a dispute with another Qraftie user or a third party, we encourage you to contact the other party and try to resolve the dispute amicably.

27.2 We will not make judgments regarding legal issues or claims. 

27.3 We have no obligation to resolve any disputes.

27.4 You release Qraftie from any claims, demands, damages and lost arising out of disputes with other users or parties. 

28 Community Guidelines 

28.1 Please read and follow our Community Guidelines (if any) whenever you use our Platform and Qraftie Services and for communicating with other users. Please contact us if you believe that a user is violating the Community Guidelines. Qraftie shall have no duty to monitor users’ compliance with the Community Guidelines and shall have no liability for any user’s violation of the Community Guidelines.

29 Contact us  

29.1   Please contact us at support@qraftie.com if you have any questions.